Frequently Asked Questions (FAQs)

Welcome to the Lomx FAQ page. We’ve compiled answers to the questions we receive most often to help make your shopping experience simple and hassle-free. If you need additional assistance, please contact us through our Contact page or email us at support@lomx.shop.

1. What products do you sell?

At Lomx, we specialize in premium-quality handbags designed under our own brand. Our collection focuses on combining style, durability, and everyday functionality to meet the needs of our customers.

2. How long does shipping take?

We process and ship orders as quickly as possible.

Our estimated delivery schedule is:

• Order Cut-Off Time: 5:00 PM (MT)
  
• Processing Time: 1–2 Business Days (Monday–Friday)
  
• Shipping Time: 4–6 Business Days (Monday–Friday)
  
• Estimated Total Delivery: 5–8 Business Days
  

3. Do you charge for shipping?

No. We provide Free Shipping on all orders delivered within the United States. There are no hidden shipping fees during checkout.

4. Where is Lomx located, and where do you ship?

Lomx is located at: 6316 Marcena St, El Paso, TX 79912, United States

At this time, we ship exclusively within the United States.

5. Can I cancel or modify my order?

Yes. Orders may be canceled within 24 hours of being placed.

If you need to cancel or make changes to your order, please contact us immediately at support@lomx.shop, and we'll do our best to assist you.

6. What is your return policy?

We offer a 30-day return period from the date your order is delivered.

For returns due to a change of mind, customers are responsible for the return shipping costs. To qualify for a return, the handbag must be unused, in its original condition, and returned with its original packaging.

7. Do you charge a restocking fee?

No. We do not charge any restocking fee.

Restocking Fee: $0

8. When will I receive my refund?

After we receive and inspect your returned item, your refund will be processed.

Approved refunds are typically completed within 7 business days. All refunds are issued in US Dollars (USD).

9. Will I receive a tracking number?

Yes.

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your package throughout delivery.

10. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

Payment is collected when your order is delivered, so no online payment is required during checkout.

11. How can I contact customer support?

Our support team is always happy to help.

Email: support@lomx.shop

Phone: +1 (915) 526-5042

We aim to respond to all customer inquiries within 24 hours during our regular business days.

Company Information
Website Name: lomx.shop
Company Name: Lomx
Address: 6316 Marcena St, El Paso, TX 79912, United States
E-mail: support@lomx.shop
Contact Form: Contact Us
Phone: +1 (915) 526-5042
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM MT (Mountain Time, United States)
Our support team aims to respond to all inquiries within 24 business hours.